Swift Harbour Knowledge Base
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Swift Harbour Book Anything (New)
Swift Harbour Book Anything (New)
  • Swift Harbour Book Anything Docs
  • Swift Harbour Overview
  • 🎗️Get Started with Swift Harbour
    • Season Opener Checklist
    • Accessing your account
    • Confirming Bookings
    • Editing Bookings
    • What happens when you action a booking
    • Training Staff to use Swift Harbour
  • 📈Optimize Online Sales
    • Take bookings from virtually anywhere
    • Using Your Booking Link
    • Taking Bookings in Facebook
    • Take bookings from Google Search and Google Maps
    • Take bookings on Active Captain
    • Take Bookings from Other Services
  • 💲Take Payments
    • Collecting Credit Cards Overview
    • Global Payments Integrated Overview for Marina Controller Customers
    • Stripe Overview for Standalone Customers
      • Stripe accounting options
  • 😀Provide Exceptional Hospitality
    • Individual and Group Email Messaging
  • 🛠️Adjusting Settings
    • Settings Overview
    • Adjusting Booking Engine Settings
    • Adjusting Products and Pricing
    • Adjusting Guest Emails
    • Turning off payments
    • Filtering and Organizing your dashboard columns
    • Password Reset Troubleshooting
    • Changing your login email and password
    • Marina Controller API Mapping
  • Updates
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  • Training Setup
  • Hands on Training

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  1. Get Started with Swift Harbour

Training Staff to use Swift Harbour

A resource guide for trainers to quickly get staff up to speed.

PreviousWhat happens when you action a bookingNextTake bookings from virtually anywhere

Last updated 3 years ago

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Training Setup

Training staff on Swift Harbour is easy! And it only requires a few simple things:

Hands on Training

Hands on training can be completed in less than 30 minutes and consists of the following items

An overview of Swift Harbour

  • Present what a booking notification email looks like

    All booking within Swift Harbour start with an email notification to the administration email (i.e. reservations@myresort.com). This email can be changed at any time (see Adjusting Guest Emails) and multiple email addresses can be cc'd for additional reach. Display to your staff what a booking notification email looks like and what email account they will arrive at.

  • Review how to log in to the platform

    Show staff the app.swiftharbour.com page and share with them the company login/password.

  • Review How to Action Bookings and Establish A Quick Booking Response Time

    Using your test bookings, show how bookings within Swift Harbour come as a booking request that needs to be actioned (i.e. confirmed, waitlisted or declined) by a staff member, and the sooner the better. A good internal standard is to have bookings actioned within 30 min during office hours. Show how the platform is designed like this to give staff full control over the booking with minimal effort.

  • A review of What happens when you action a booking

Bookings can be managed on any internet connected computer or on the go on data connected tablets and smart phones

While you and your staff have complete control of your settings, the Swift Harbour team will likely be more proficient at making changes for you, which we are happy to do. Simple email us at support@swiftharbour.com with your request.

In addition, if you find your self needing marketing materials to spread the word about your new booking options, simply visit

🎗️
https://new.swiftharbour.com/extra-services
The View Booking Page Link