# Errors when adding a credit card

{% hint style="success" %}
Your information is kept secure through our payment processing partners [Stripe](https://stripe.com/ca/customers) and [Global Payments Integrated](https://www.globalpaymentsinc.com/en-ca?utm_source=google\&utm_medium=cpc\&utm_content=homepage\&utm_campaign=sdi-corp-2021-brand-campaign-us\&utm_term=us\&gclid=Cj0KCQjwsZKJBhC0ARIsAJ96n3VI5Aqb8YkBB8JbaeCO6qs2idla82GWmWeqLt0zxFTX9ClkiQBNTUAaAvIlEALw_wcB\&gclsrc=aw.ds), the payment processing backbones behind many of the largest brands online.
{% endhint %}

**If you receive an error when entering your credit card for a booking, the following are possible causes of the error.**

1\. ***Are you using an accepted credit card?*** This marina accepts **Visa, Mastercard and American Express Cards**. Please note that all cards must be full credit cards and not a pre-paid credit card OR debit card (i.e. Visa Debit / Mastercard Debit).

{% hint style="danger" %}
Please note: Pre-Paid Credit Cards and debit cards, including Visa and Mastercard branded Debit cards are not accepted
{% endhint %}

2\. ***Were your credit card details entered correctly?*** Sometimes simply a wrong credit card, expiry, cvv, or postal code can be the culprit and create an error. Simply click the “try again” link, refresh the page, or re-click the booking button to try again.

3\. **Did you have the payment page open for an extended period?** For security purposes the page will time out after \~15min.

4\. **Are you on a slow or intermittent data/wifi?** For security purposes you must be on a secure, stable data/wifi connection.

5\. ***Are you using a compatible browser?*** Naturally payment processing needs to be very secure and some browsers and browser plugins may not be compatible. Below is a list of compatible browsers (we recommend [Google Chrome](https://www.google.com/chrome/) or [Apple’s Safari](https://www.apple.com/ca/safari/) Browsers). The easiest remedy is simply to trying booking in another browser or turn off the plugins in your browser.

#### BROWSER COMPATIBILITY

Payments as part of Swift Harbour is compatible with the following browsers (we recommend [Google Chrome](https://www.google.com/chrome/) or [Apple’s Safari](https://www.apple.com/ca/safari/) Browsers). 

– Internet Explorer = 11\
– Chrome for Desktop = version 37 and up\
– Chrome for Android = Android 5.0 and up\
– Mozilla Firefox = version 32 and up\
– Microsoft Edge = All Versions\
– Opera = version 17 and up\
– Safari Desktop = version 7 and up\
– Safari Mobile = IOS 5 and up

{% hint style="info" %}
**Still having issues?** Contact out support team <support@swiftharbour.com>
{% endhint %}


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